# Miriam Alpha - Business Development Representative | B2B Sales Source: https://hello.cv/miriamalpha Lagos ## Links - Email - Phone - LinkedIn | https://www.linkedin.com/in/miriam-alpha ## About High-performing business development and customer-facing professional with 4+ years of experience in prospecting, pipeline generation, relationship management, and revenue growth across B2B and B2C environments. Proven ability to identify customer pain points, initiate sales conversations, qualify opportunities and maintain accurate CRM records using HubSpot and Salesforce. Data-driven, resilient, and motivated to grow a long-term career in B2B sales within fast-paced, high-growth organizations. ## Skills ### Core Business Skills - Communication & Negotiation - CRM Management (HubSpot, Salesforce) - Email & LinkedIn Outreach - Prospecting - Cold Calling & Lead Qualification - Team Collaboration - Sales & Account Management ### Software & Tools - Salesforce CRM - Hubspot - Zoho CRM - Remote Work Tools - MS Teams, Slack - Google Workspace - Microsoft Office ### Business Operations - Customer Support & Customer Experience - Email, Phone & Chat Support - Inquiry Management & Issue Solving - Active Listening & Emphathy - Administrative Support - Account Management ### Language - English Fluency ## Experience ### Route-To-Market Supervisor | UNILEVER NIGERIA PLC Assigned to a Key Distributor within the Lagos Region to manage its Sub-Distributor(s) trade activities. Some of my key achievements are: - Managed a territory-level sales pipeline through distributor and sub-distributor engagement, achieving 110–165% of monthly sales targets. - Initiated and sustained prospect conversations with retail partners, converting opportunities into revenue. - Supported outbound expansion initiatives through improved coverage and data accuracy. - Maintained accurate customer and outlet records to support forecasting and reporting. ### Route-to-Market Digital Transformation | UNILEVER NIGERIA PLC Led the digitization of the sales route-to-market process at the Key Distributor level, implementing presales for optimized routes and enhanced pocess efficiency. - I supported customers and internal teams during the transition to digitized sales processes, ensuring smooth adoption and minimal disruption. - I assisted in documenting workflows and maintaining accurate records for route-to-market operations. - I collaborated with management to stay aligned with new tools, procedures, and service expectations. - I strengthened customer experience through improved responsiveness and process efficiency. ### Import and Logistics Officer | ORANGE DRUGS LTD https:// - I managed documentation, tracking, and record-keeping, ensuring accurate and organized data across logistics operations. - I updated shipment records daily, improving visibility, transparency, and on-time delivery performance. - I used MS Dynamic NAVISION (Now MS Dynamic Business Central) software to execute inventory movements, ensuring data accuracy and compliance. - I demonstrated strong attention to details and multitasking ability while handling and tracking multiple consignments simultaneously. ### Business Support Executive | ORANGE DRUGS LTD https:// - I provided administrative and operational support to internal teams, ensuring efficient day-to-day business activities. - I assisted with procurement, documentation, and internal communications to improve workflow efficiency. - I maintained organized records and supported cross-functional collaboration. ### Independent Sales Associate | GTEXT HOMES - Generated new business through proactive prospecting, referrals, and direct outreach. - Qualified prospects by identifying investment needs and aligning them with suitable solutions. - Built and managed a consistent sales pipeline to drive revenue growth. ### Relationship Manager (SME Banking) | UNION BANK PLC https:// Managed and grew a portfolio of SME banking accounts, providing tailored financial solutions and fostering strong client relationships to drive revenue. - Managed and grew a portfolio of SME clients with revenues from 2M to 50M+ per annum. • Identified customer pain points and cross-sold financial products including POS and credit facilities. • Maintained CRM data hygiene and collaborated with internal teams to close opportunities. - Identified customer pain points and cross-sold financial products including POS and credit facilities. - Maintained CRM data hygiene and collaborated with internal teams to close opportunities. ### Customer Service Representative | SO FRESH https:// - Supported customers via phone, email, and digital channels, resolving inquiries efficiently. - Resolved customer complaints and concerns through active listening and problem-solving, improving customer satisfaction and retention by 95%. - Logged and tracked all customer interactions in CRM software, maintaining accurate and up-to-date records. - Supported B2B clients with bulk orders and invoicing, strengthening long-term relationships. ## Education ### NEXFORD UNIVERSITY | Master of Business Administration (MBA) in E-Commerce (In View) ### BOWEN UNIVERSITY, IWO | Business Administration https:// ## Certificates ### Professional Diploma in Digital Marketing (In View) DIGITAL MARKETING SKILLS INSTITUTE (DMSI/DM-WEEP) | https:// ### McKinsey Forward Program MCKINSEY & CO. | 2022-12-31 | https:// ### Soft Skills Training JOBBERMAN | 2020-09-11 | https:// ### Microsoft Office Foundation TABS AND ICONS CONSULTING | 2020-02-07 | https:// ### Soft Skills and Career Training LIGHTHOUSE ADVANCEMENT IN CAREER AND ENTERPRISE (LACE) Finishing School | 2019-11-23 | https:// ### Post Graduate Diploma (PGD) in Customer Relationship Management CHARTERED INSTITUTE OF CUSTOMER RELATIONSHIP MANAGEMENT (CICRM) | 2017-05-27 | https:// ### Membership & Proficiency Certificate in Management NIGERIAN INSTITUTE OF MANAGEMENT (CHARTERED) | 2016-02-13 | https:// ## Awards ### OVERALL OUTSTANDING ADMIN OFFICER Youth Aflame Conference (YAC) | 2022-07-01 Recognized for outstanding administrative contributions. ### CUSTOMER EXPERIENCE STAR AWARD So Fresh Neighborhood Market | 2018-10-01 Awarded for exceptional customer experience contributions. The award came with a monetary reward. ### CUSTOMER EXPERIENCE STAR AWARD So Fresh Neighbourhood Market | 2018-06-23 Awarded for exceptional customer experience contributions. The award came with a monetary reward. ### CERTIFICATE OF MERIT AND FELLOWSHIP AWARD Teens Outreach Coordinator - Nigeria Christian Corpers Fellowship - Imo State Chapter | 2017-10-01 Awarded for meritorious contributions and fellowship in youth outreach. ### CERTIFICATE OF EXCELLENCE Academic Director 1 - Nigerian Universities Association Of Management And Business Students (NUAMBS) - Bowen Chapter | 2016-05-01 Recognized for excellence as an Academic Director. ## Volunteer ### Lead, Youth Discourse Team | Kindle Life Organization (NGO) I lead a team within the Programs department that plans the monthly youth discourses, as well as assist in coordinating outreaches and events with the Lagos field team. ### Facilitator | Letter To A Lady Initiative (L2L) NGO https:// I facilitated various outreach sessions for a non-profit organization at public and private secondary schools within the state, during NYSC. ### Ushering Admin Officer | Youth Aflame Conference (YAC) https:// I provided administrative and logistical support for conference operations, as well as assisted in coordinating of uniform distribution for the ushers. ### Teenage Outreach Unit Coordinator | Nigeria Christian Corpers Fellowship (NCCF) - Imo State Chapter https:// I was the lead coordinator of the weekly outreach activities for the teenage arm of the Corpers Fellowship, during NYSC. ### Tutor (VBS) | The Foursquare Gospel Church HQ - Lagos https:// I was a volunteer tutor at the Vacation Bible School (VBS) - a free annual 2-week summer coaching program that was organised by the FGC for all School students in different classes to attend. I served in years 2012, 2013, 2014 and 2016. ### Academic Director 1 | Nigerian Universities Association Of Management And Business Students (NUAMBS) - Bowen Chapter https:// I planned, coordinated and directed academic activities like tutorials (for all levels), examination prayers, annual publications and other departmental initiatives for the students within the Business Administration department - Bowen Universit Chapter, with the assistance of my team (directors 2 and 3). ## References ### Available on Request ## Source Read this profile on Hello.cv: https://hello.cv/miriamalpha Create your free profile at https://hello.cv