Core Business Skills
Communication & Negotiation, CRM Management (HubSpot, Salesforce), Email & LinkedIn Outreach, Prospecting, Cold Calling & Lead Qualification, Team Collaboration, Sales & Account Management.
About
Skills
Software & Tools
Salesforce CRM, Hubspot, Zoho CRM, Remote Work Tools - MS Teams, Slack, Google Workspace, Microsoft Office.
Business Operations
Customer Support & Customer Experience, Email, Phone & Chat Support, Inquiry Management & Issue Solving, Active Listening & Emphathy, Administrative Support, Account Management.
Language
English Fluency.
Experience
UNILEVER NIGERIA PLC
|Route-To-Market Supervisor
Lagos, Nigeria
Full Time
Summary
Assigned to a Key Distributor within the Lagos Region to manage its Sub-Distributor(s) trade activities. Some of my key achievements are:
Highlights
Managed a territory-level sales pipeline through distributor and sub-distributor engagement, achieving 110–165% of monthly sales targets.
Initiated and sustained prospect conversations with retail partners, converting opportunities into revenue.
Supported outbound expansion initiatives through improved coverage and data accuracy.
Maintained accurate customer and outlet records to support forecasting and reporting.
UNILEVER NIGERIA PLC
|Route-to-Market Digital Transformation
Lagos, Nigeria
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Internship
Summary
Led the digitization of the sales route-to-market process at the Key Distributor level, implementing presales for optimized routes and enhanced pocess efficiency.
Highlights
I supported customers and internal teams during the transition to digitized sales processes, ensuring smooth adoption and minimal disruption.
I assisted in documenting workflows and maintaining accurate records for route-to-market operations.
I collaborated with management to stay aligned with new tools, procedures, and service expectations.
I strengthened customer experience through improved responsiveness and process efficiency.
Lagos, Nigeria
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Full Time
Highlights
I managed documentation, tracking, and record-keeping, ensuring accurate and organized data across logistics operations.
I updated shipment records daily, improving visibility, transparency, and on-time delivery performance.
I used MS Dynamic NAVISION (Now MS Dynamic Business Central) software to execute inventory movements, ensuring data accuracy and compliance.
I demonstrated strong attention to details and multitasking ability while handling and tracking multiple consignments simultaneously.
Lagos, Nigeria
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Full Time
Highlights
I provided administrative and operational support to internal teams, ensuring efficient day-to-day business activities.
I assisted with procurement, documentation, and internal communications to improve workflow efficiency.
I maintained organized records and supported cross-functional collaboration.
GTEXT HOMES
|Independent Sales Associate
Lagos
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Part Time
Highlights
Generated new business through proactive prospecting, referrals, and direct outreach.
Qualified prospects by identifying investment needs and aligning them with suitable solutions.
Built and managed a consistent sales pipeline to drive revenue growth.
Lagos, Nigeria
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Full Time
Summary
Managed and grew a portfolio of SME banking accounts, providing tailored financial solutions and fostering strong client relationships to drive revenue.
Highlights
Managed and grew a portfolio of SME clients with revenues from 2M to 50M+ per annum. • Identified customer pain points and cross-sold financial products including POS and credit facilities. • Maintained CRM data hygiene and collaborated with internal teams to close opportunities.
Identified customer pain points and cross-sold financial products including POS and credit facilities.
Maintained CRM data hygiene and collaborated with internal teams to close opportunities.
Lagos, Nigeria
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Full Time
Highlights
Supported customers via phone, email, and digital channels, resolving inquiries efficiently.
Resolved customer complaints and concerns through active listening and problem-solving, improving customer satisfaction and retention by 95%.
Logged and tracked all customer interactions in CRM software, maintaining accurate and up-to-date records.
Supported B2B clients with bulk orders and invoicing, strengthening long-term relationships.
Education
Certificates
DIGITAL MARKETING SKILLS INSTITUTE (DMSI/DM-WEEP)
MCKINSEY & CO.
JOBBERMAN
TABS AND ICONS CONSULTING
LIGHTHOUSE ADVANCEMENT IN CAREER AND ENTERPRISE (LACE) Finishing School
CHARTERED INSTITUTE OF CUSTOMER RELATIONSHIP MANAGEMENT (CICRM)
NIGERIAN INSTITUTE OF MANAGEMENT (CHARTERED)
Awards
OVERALL OUTSTANDING ADMIN OFFICER
Youth Aflame Conference (YAC)
Recognized for outstanding administrative contributions.
CUSTOMER EXPERIENCE STAR AWARD
So Fresh Neighborhood Market
Awarded for exceptional customer experience contributions. The award came with a monetary reward.
CUSTOMER EXPERIENCE STAR AWARD
So Fresh Neighbourhood Market
Awarded for exceptional customer experience contributions. The award came with a monetary reward.
CERTIFICATE OF MERIT AND FELLOWSHIP AWARD
Teens Outreach Coordinator - Nigeria Christian Corpers Fellowship - Imo State Chapter
Awarded for meritorious contributions and fellowship in youth outreach.
CERTIFICATE OF EXCELLENCE
Academic Director 1 - Nigerian Universities Association Of Management And Business Students (NUAMBS) - Bowen Chapter
Recognized for excellence as an Academic Director.
Volunteer
Lead, Youth Discourse Team
|Kindle Life Organization (NGO)
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I lead a team within the Programs department that plans the monthly youth discourses, as well as assist in coordinating outreaches and events with the Lagos field team.
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I facilitated various outreach sessions for a non-profit organization at public and private secondary schools within the state, during NYSC.
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I provided administrative and logistical support for conference operations, as well as assisted in coordinating of uniform distribution for the ushers.
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I was the lead coordinator of the weekly outreach activities for the teenage arm of the Corpers Fellowship, during NYSC.
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I was a volunteer tutor at the Vacation Bible School (VBS) - a free annual 2-week summer coaching program that was organised by the FGC for all School students in different classes to attend. I served in years 2012, 2013, 2014 and 2016.
Academic Director 1
|Nigerian Universities Association Of Management And Business Students (NUAMBS) - Bowen Chapter
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I planned, coordinated and directed academic activities like tutorials (for all levels), examination prayers, annual publications and other departmental initiatives for the students within the Business Administration department - Bowen Universit Chapter, with the assistance of my team (directors 2 and 3).